At Harmony Massage & Wellness, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding Spa experience to all of our clients and out of consideration for our specialist’s time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE OR SPA TREATMENT
Please arrive for your appointment 5 - 10 minutes prior to your scheduled starting time to fill out any forms that may be needed. Otherwise your session may be cut short due to spending extra time filling out the necessary forms. This allows you the time to go over the appropriate client health history brief (new clients), change and prepare for the service. All massages and spa treatments have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
CANCELLATION POLICY
Please cancel or reschedule no less than 24 hours before your scheduled appointment. Appointments cancelled or rescheduled with less than 24 hours will result in a fee equal to 50% of the cost of a single session appointment. No shows and/or multiple appointments canceled less than 24 hours before the appointment time will result in the client having to prepay (in part or in full) to schedule future sessions. No shows (defined as not showing up, or cancelling after the appointment time has already started) will result in a no show/cancellation fee of 50% of the session cost the first time a no show occurs. Future appointments will require a 50% non-refundable deposit that will be used toward your session. In the event of a cancellation in less than 24 hours or another no show, the deposit will be forfeited. A cancellation or rescheduled appointment greater than 24 hours will not require a loss of or additional deposit. A link in the appointment confirmation email is provided to reschedule or cancel your appointment up to 24 hours in advance
MONTHLY MEMBERSHIP CANCELLATION POLICY
Cancellations and Late Arrivals
Please cancel or reschedule no less than 24 hours before your scheduled appointment. Appointments cancelled or rescheduled with less than 24 hours will result in a fee equal to 50% of the cost of a single session appointment. No shows and/or multiple appointments canceled less than 24 hours before the appointment time will result in the client having to prepay (in part or in full) to schedule future sessions. No shows (defined as not showing up, or cancelling after the appointment time has already started) will result in a no show/cancellation fee of 1 credit. Future appointments will require a 50% non-refundable deposit that will be used toward your session. In the event of a cancellation in less than 24 hours or another no show, the deposit will be forfeited. A cancellation or rescheduled appointment greater than 24 hours will not require a loss of or additional deposit. A link in the appointment confirmation email is provided to reschedule or cancel your appointment up to 24 hours in advance
Clients using a pre-paid voucher to schedule an appointment will be required to provide a voucher code. In the evnt of a cancellation in less than 24 hours or a no show the voucher will be redeemed.
Monthly Memberships
Your no contract, month to month Monthly Membership will start on the day of sign up. Your monthly dues will be automatically charged every month on the same day that you signed up. Your membership will be charged every month with the card on file. To cancel your Monthly Membership please reach out to our customer service. Each massage credit is valid up to 3 months after the purchase date. After 3 months from purchase date each massage credit that is not used will expire and will no longer be available for use. Upon termination or cancellation of your membership, all unredeemed membership massage credits will still be available for use until they expire. Annual rate increases may apply.
Massage Policies
INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies via email, we ask that you read the consent information, understand it, and agree to comply with the professional massage therapy policies and procedures.
SCOPE OF PRACTICE
•Harmony Massage & Wellness Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
•Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
•Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
•Harmony Massage & Wellness Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
•The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
•The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
•Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.
PROFESSIONAL BOUNDARIES
•Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
•The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.
•Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
•We do not massage anyone under the age of 18 without parental consent and therapist approval.
CONFIDENTIALITY AND CONVERSATION
•The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
•We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
EXISTING AND NEW MEDICAL CONDITIONS
•It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
•The client must also keep the massage therapist informed of any changes in health conditions.
Annual rate increases may apply.
REFUNDS
ALL SALES ARE FINAL
We DO NOT offer refunds on services, gift cards or retail products
